Privacy Policy

Effective Date: January 13, 2026

Summary: ServiceCall.com ("we," "us," or "our") respects your privacy. We only collect information necessary to provide our lead enrichment services. We never sell your data to third parties.

1. Information We Collect

We collect information in the following ways:

Account Information
  • Name and email address when you create an account
  • Company name and business information
  • Payment information (processed securely by Stripe)
CRM Data
  • Property addresses from your CRM leads (for enrichment purposes only)
  • We do NOT access or store other customer data from your CRM
Usage Data
  • How you interact with our services
  • Feature usage and enrichment statistics
  • Technical data (browser type, IP address, device information)

2. How We Use Your Information

We use collected information to:

  • Provide and improve our lead enrichment services
  • Process payments and manage your subscription
  • Send service-related communications
  • Provide customer support
  • Analyze usage patterns to improve our product
  • Comply with legal obligations

3. Data Sharing

We do NOT sell your personal information. We may share data with:

  • Service Providers: Third parties who help us operate our business (payment processors, hosting providers)
  • Data Partners: Sources that provide property and rebate data for enrichment
  • Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures:

  • 256-bit SSL encryption for all data in transit
  • Encryption at rest for stored data
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • Access controls and employee training

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site traffic and usage
  • Improve our services

You can control cookies through your browser settings. Disabling cookies may affect functionality.

6. Third-Party Services

Our service integrates with:

  • CRM platforms (ServiceTitan, Jobber, Housecall Pro, etc.)
  • Payment processor (Stripe)
  • Analytics services (Google Analytics)

These services have their own privacy policies governing their use of your data.

7. Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Opt-out: Opt out of marketing communications

To exercise these rights, contact us at privacy@servicecall.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we don't sell data)
  • Right to non-discrimination for exercising privacy rights

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us.

11. International Users

ServiceCall.com is based in the United States. By using our services, you consent to the transfer and processing of your data in the United States.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or concerns:

Last updated: January 13, 2026