Terms & Conditions

Effective Date: January 13, 2026

Summary: These service-specific Terms & Conditions supplement our Terms of Service and govern the specifics of using the ServiceCall.com lead enrichment platform.

1. Service Level Agreement (SLA)

Uptime Commitment
  • We guarantee 99.9% monthly uptime for the enrichment service
  • Uptime is measured monthly, excluding scheduled maintenance
  • Scheduled maintenance will be announced 24 hours in advance when possible
SLA Credits

If we fail to meet the 99.9% uptime commitment:

  • 99.0% - 99.9%: 10% credit of monthly fee
  • 95.0% - 99.0%: 25% credit of monthly fee
  • Below 95.0%: 50% credit of monthly fee

Credits must be requested within 30 days and apply to future billing only.

2. Data Enrichment Accuracy

Accuracy Targets
  • Property values: 95%+ accuracy within market variance
  • Home equity estimates: Based on best available public data
  • Permit data: Direct from county records where available
  • Rebate information: Updated monthly from program databases
Limitations
  • Data accuracy depends on source availability and quality
  • Some properties may have incomplete or unavailable data
  • Rebate eligibility is estimated—final eligibility determined by programs
  • Home equity is an estimate, not an appraisal

ServiceCall.com data is for informational purposes and should not be the sole basis for financial decisions.

3. Lead Limits & Overages

Monthly Lead Limits
  • Free Trial: 50 leads total
  • Starter ($99/mo): 150 leads per month
  • Pro ($249/mo): Unlimited leads
Overage Policy
  • We do NOT charge overage fees
  • When you reach your limit, new leads will not be enriched until the next billing cycle
  • You will receive notifications at 80% and 100% of your limit
  • You can upgrade your plan at any time to increase your limit

4. CRM Integration Requirements

Supported Platforms
  • ServiceTitan (Official Partner)
  • Jobber (Official Partner)
  • Housecall Pro (Official Partner)
  • Contractor+ (Supported)
  • Service Fusion (Supported)
Integration Requirements
  • You must have an active account with the CRM
  • You must have admin or sufficient permissions to authorize integrations
  • OAuth authorization is required (we don't store passwords)
  • You are responsible for maintaining CRM account access

5. Acceptable Use Policy

You agree to use ServiceCall.com only for:

  • Enriching leads for your legitimate contracting business
  • Purposes consistent with your CRM's terms of service
  • Lawful business activities

You may NOT:

  • Resell or redistribute enrichment data
  • Use data for purposes other than servicing leads
  • Attempt to extract data in bulk for external use
  • Share account access with unauthorized users

6. Free Trial Terms

  • Trial period: 15 days from account creation
  • Trial includes: All features, 50 lead enrichments, 1 CRM integration
  • No credit card required to start
  • Trial converts to paid subscription only if you choose to continue
  • Unused trial leads do not roll over
  • One trial per company

7. Subscription Terms

Billing Cycle
  • Monthly subscriptions bill on the same date each month
  • Annual subscriptions bill on the anniversary of signup
  • Charges are processed at the beginning of each period
Plan Changes
  • Upgrades: Take effect immediately, prorated
  • Downgrades: Take effect at next billing cycle
  • Annual to monthly: Takes effect at annual renewal

8. Refund Policy

  • All fees are non-refundable
  • No refunds for monthly or annual subscriptions
  • The free trial period allows you to test the service before committing to a paid plan

9. Cancellation Policy

  • Cancel anytime through your account settings
  • Access continues until end of current billing period
  • No cancellation fees
  • Data is retained for 30 days after cancellation
  • You may request immediate data deletion

10. Data Security Commitments

We commit to:

  • 256-bit SSL encryption for all data transmission
  • Encryption at rest for stored data
  • SOC 2 Type II compliance
  • Regular security audits and penetration testing
  • Incident response within 24 hours for security events
  • Notification within 72 hours for any data breach affecting your data

11. Updates to Terms

We may update these Terms & Conditions. Material changes will be:

  • Announced via email at least 30 days in advance
  • Posted on this page with updated effective date
  • Summarized in our change log

Continued use after changes constitutes acceptance.

12. Contact

For questions about these Terms & Conditions:

Last updated: January 13, 2026