Terms of Service

Effective Date: January 13, 2026

Summary: These Terms of Service ("Terms") govern your use of ServiceCall.com. By using our service, you agree to these terms. Please read them carefully.

1. Agreement to Terms

By accessing or using ServiceCall.com ("Service"), you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

ServiceCall.com provides lead enrichment services for contractors. Our Service:

  • Integrates with your existing CRM system
  • Automatically enriches leads with property data, home equity estimates, permit history, energy savings projections, and rebate eligibility
  • Writes enriched data back to your CRM

Important: ServiceCall.com does NOT generate, provide, or sell leads. We only enrich leads that already exist in your CRM.

3. User Accounts

To use the Service, you must:

  • Create an account with accurate information
  • Be at least 18 years old
  • Have authority to bind your company to these Terms
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access

You are responsible for all activities under your account.

4. Payment Terms

  • Pricing is as displayed on our website at time of purchase
  • Subscriptions are billed monthly or annually, based on your selection
  • Payment is due at the beginning of each billing period
  • All fees are non-refundable
  • We may change pricing with 30 days notice

5. Free Trial

  • New users receive a 15-day free trial
  • No credit card required to start trial
  • Trial includes full access to Service features
  • Trial is limited to 50 enriched leads
  • After trial, subscription is required to continue

6. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (with advance notice when possible)
  • Emergency repairs
  • Circumstances beyond our control

7. Intellectual Property

The Service, including its design, code, features, and content, is owned by ServiceCall Inc. and protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our Service
  • Reverse engineer or decompile our software
  • Use our trademarks without permission
  • Resell or redistribute our Service

8. User Content

You retain ownership of data you provide. By using the Service, you grant us a limited license to access your CRM data solely to provide the enrichment service.

9. Prohibited Uses

You may not use the Service to:

  • Violate any laws or regulations
  • Infringe on others' intellectual property
  • Transmit malware or harmful code
  • Attempt to gain unauthorized access
  • Interfere with Service operation
  • Use for any purpose other than intended business use

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ServiceCall.com is provided "AS IS" without warranties
  • We do not guarantee the accuracy of enrichment data
  • We are not liable for indirect, incidental, special, or consequential damages
  • Our total liability is limited to amounts paid in the 12 months preceding the claim

11. Indemnification

You agree to indemnify and hold harmless ServiceCall Inc. from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

Either party may terminate at any time:

  • You may cancel your subscription through your account settings
  • We may terminate for violation of these Terms
  • Upon termination, your right to use the Service ceases
  • Certain provisions survive termination (indemnification, limitation of liability, etc.)

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

16. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

17. Contact Information

For questions about these Terms:

Last updated: January 13, 2026